Accuro FAQs

If you are new to Accuro or haven't used your cover recently, you may have a few questions about what to do and how to go about things.

We have put together a list of frequently asked questions from Accuro members that we hope will help to answer any questions you may have.

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Understanding the language of health insurance

If it's your first time investigating health insurance, you may not be familiar with some – or many – of the terms insurers use. Don’t worry, you’re not alone.

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General questions

We've explained some frequently asked questions about general health insurance terms to help make things simple and clear.

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What is and isn't covered?

Many surgery procedures are covered under our hospital plans but general day to day costs are not, there are add-on plans that provide for that.

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All about Claims

Find out what a claim and pre-approval is, why you might need to get pre-approval for an upcoming procedure or treatment and what documents are required to claim for your medical costs.

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Understand health insurance

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