How to get in touch with us
We’re always happy to hear from you and answer your questions. This is where we are how you can get in touch with us.
Accuro is becoming UniMed. A new name, the same commitment to your health and wellbeing. Read more
We’re always happy to hear from you and answer your questions. This is where we are how you can get in touch with us.
Opening hours
Monday to Friday
09:00am - 4:00pm
(Closed on public holidays)
Phone
0800 222 876
+64 4 473 6185 (from overseas)
info@accuro.co.nz (general enquiries)
claims@accuro.co.nz (claims)
media.enquiries@unimed.co.nz (media queries)
UniMed
PO Box 1721
Christchurch 8140
The fastest way to submit claims, make changes to your personal details (such as address and phone number), and update your payment method/frequency is via the online MyAccuro member portal.
For all other enquiries, use the contact details above or our feedback and enquiries form below to get in touch.
We have a four step process to resolving any issues you have.
Tell our team: Please raise your concern by contacting one of the team at Accuro on either complaints@accuro.co.nz or by calling 0800 222 876.
Escalate to the manager: If your concern has not been resolved through the first step, then please put your concerns in writing to the Customer Manager care of complaints@accuro.co.nz or call us on 0800 222 876. The Customer Manager, or other appropriate Manager, will investigate your concern and endeavour to come back to you with a decision within 10 working days.
Seek complaints committee review: If your concern remains unresolved, then please write to our Complaints Review Committee at complaints@accuro.co.nz who will arrange a thorough review of your concern and provide you with a written decision. We will endeavour to provide a response within 10 working days.
Go to our Ombudsman: If your concern has not been resolved through the first 3 Steps, we will provide you with a deadlock letter, which you can use to take a complaint to the Insurance & Financial Services Ombudsmen (IFSO). To go to the IFSO, you must have worked through the first 3 Steps of the complaints process with us, and then you must contact the IFSO office within 2 months from the date of the deadlock letter we provide you or, if for some reason the deadlock letter has not been provided, within 3 months of your initial complaint to us.