Let us know how we’re doing and how we can help you.
Use our feedback and enquiries form to get in touch.
We have a four step process to resolving any issues you have.
Call 0800 222 876 to speak with one of our membership specialists.
Put your concerns in writing or speak with a team leader or manager if you don’t feel they’ve been resolved. We’ll acknowledge we’ve received your complaint, investigate and inform you of the outcome within 10 working days.
Write to our CEO, Geoff Annals if you feel your concerns still haven’t been resolved. Your complaint will be acknowledged within five working days from when we receive it. We’ll investigate and get back to you within 10 working days with an outcome.
Chief Executive Accuro
PO Box 10075
Take your complaint to Insurance & Financial Services Ombudsman (IFSO). We provide you with a letter that gives you the option of having your complaint considered by the IFSO. For this to happen, you must have completed the first three steps. You must also contact the IFSO office no later than two months from the date you receive our letter.