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Accuro Frequently Asked Questions

If you are new to Accuro or haven't used your cover recently, you may have a few questions about what to do and how to go about things.

We have put together a list of frequently asked questions from Accuro members that we hope will help to answer any questions you may have.

2025 Benefits and Premium Changes

We’ve answered some questions about the Health Plan benefits and premium changes effective from your policy anniversary either on or after 1 September 2025.

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Discounts at Accuro

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Understanding the language of health insurance

If it's your first time investigating health insurance, you may not be familiar with some – or many – of the terms insurers use. Don’t worry, you’re not alone.

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General questions

We've explained some frequently asked questions about general health insurance terms to help make things simple and clear.

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What is and isn't covered?

Many surgery procedures are covered under our hospital plans but general day to day costs are not, there are add-on plans that provide for that.

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All about Claims

Find out what a claim and pre-approval is, why you might need to get pre-approval for an upcoming procedure or treatment and what documents are required to claim for your medical costs.

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