How to get in touch with us
We’re always happy to hear from you and answer your questions. This is where we are and how you can get in touch with us.
Accuro is becoming UniMed. A new name, the same commitment to your health and wellbeing. Read more
We’re always happy to hear from you and answer your questions. This is where we are and how you can get in touch with us.
Opening hours
Monday to Friday
09:00am - 4:00pm
(Closed on public holidays)
Phone
0800 222 876
+64 4 473 6185 (from overseas)
info@accuro.co.nz (general enquiries)
claims@accuro.co.nz (claims)
media.enquiries@unimed.co.nz (media queries)
UniMed
PO Box 1721
Christchurch 8140
The fastest way to submit claims, make changes to your personal details (such as address and phone number), and update your payment method/frequency is via the online MyAccuro member portal.
For all other enquiries, use the contact details above or our feedback and enquiries form below to get in touch.
We strive to provide positive customer service experiences and empathetic support. However, if you are unhappy with a decision, service, or other interaction with us, please let us know.
We take any complaint we receive seriously. We will acknowledge the receipt of a complaint and work with you to resolve it.
We encourage complaints to be made in writing by emailing feedback@accuro.co.nz. Please attach any documentation that supports your complaint.
If you prefer to call, you can freephone us at 0800 222 876 (Phone hours: 9am - 4pm, Monday - Friday). You will need to post or email any supporting documentation.
We will acknowledge receipt of your complaint as soon as possible.
If you email your complaint to us, we will acknowledge receipt of your complaint, within 5 business days of the date we receive it.
If we are unable to resolve your complaint immediately, it will be escalated in the following order:
We aim to resolve complaints within 10 business days. We may need to wait for information from third parties (e.g. Doctors) when we are considering your complaint, which may cause delays.
If we can't resolve your complaint within 10 business days, we will contact you to talk through the next steps.
If your complaint has been fully investigated by us and you're not satisfied with the outcome, you can refer your complaint to the Insurance and Financial Services Ombudsman (IFSO) for review.
The IFSO Scheme is a free, independent service which helps resolve disputes between financial service providers and their customers.
How to contact the IFSO: