In the context of insurance this risk can be particularly acute due to the complexity of products and policy information, and the consequences of non-disclosure of health conditions when it comes to underwriting and claims.
At Accuro we take a proactive approach to understand the nature and extent of recognisable/identifiable vulnerabilities present in our target market and customer base, and the potential needs that therefore arise.
Health conditions or illnesses that affect the ability to carry out day to day tasks.
Major life events that disrupt a person’s usual activities, causing substantial change and readjustment.
Low ability to withstand financial or emotional shocks.
Low knowledge of financial matters or low confidence in managing money.
If you need help providing extra care to a vulnerable customer you have identified please reach out to our team.