About this service

If you have a basic question about your health, you can ask online and a New Zealand-based GP will provide you with a personal answer within 24 hours, free of charge.

Simply submit your questions via the Virtual Clinic and one of the carefully selected New Zealand general practitioners will provide a personal answer within 24 hours. It’s an easy and confidential way to get more information or to determine your medical next step.

Independent and confidential

Virtual Clinic is powered by Teledoc which means that all Virtual Clinic services are completely independent and confidential. Accuro will never see any of your communication with or results from the Virtual Clinic unless you choose to send it to us.

When to use this service

Ask a GP is for simple questions about your health.

If you are experiencing a medical emergency and need urgent attention, please call 111.

Need a comprehensive review of your health?

If you have a question or doubt about your diagnosis or treatment plan, you might benefit from using Expert Medical Opinion. This service provides an in-depth analysis of your health by one of the best medical professionals in the world.

Who is eligible

Ask a GP and the Virtual Clinic are available to all Accuro members who hold a Hospital and Surgical plan.* There is no additional cost involved to use this service and you can access it as many times as you like.

How to register

  • To register for the Virtual Clinic and access Find an Expert, you can either call them on 0800 425 005 or you can register online.
  • When you are prompted to answer "How do you have access to the Virtual Clinic," list Health Insurance and enter Accuro as your insurer.
  • Remember to verify your registration by responding to the confirmation email.

*Hospital and Surgical plans are by default on the following Accuro products: SmartCare, SmartCare+, StaffCare, StaffCare+, KidSmart, SmartStay, Major Medical Plan, Real Value Plan.