We have recently reviewed our policy wording with regards to our ability to decline claims that have a treatment or procedure date over 12 months old. We no longer believe that this term is appropriate or in the best interests of our members, so have decided to remove the policy term.

As part of this process, we have reviewed all claims that were declined over the last five years for this reason.  We identified all past and present customers to whom this applied and have contacted them directly to pay their claim(s).

However, if you did not submit a claim because it was more than 12 months old and you believed that you would have been declined, or if you had a claim declined for this reason more than five years ago, please do submit your claim for review.* Accuro is committed to always delivering the best outcomes for our members which is why we will continue to review policy wordings and benefits from time to time. If you have any questions on this matter, please feel free to call our customer team on 0800 222 876 or email claims@accuro.co.nz.

*This extends to previous members of Accuro who may have since cancelled their membership.