We are pleased to announce that phase one of our new policy administration system went live in the week commencing Monday 13 March. This release marks a significant step in Accuro’s recovery from the cyber incident we experienced before Christmas and provides the foundation for Accuro to move into the next chapter of our growth and development.
The policy administration system has been purpose built to future proof Accuro and ensures we can respond to changes in the market and member requirements quickly and easily. The system is the core of our day-to-day operations, and facilitates managing member policies, onboarding new members, processing claims, product pricing and development and the overall servicing of our members.
More than just providing a smoother day to day experience, we will now be able to innovate beyond the limits of our previous system, while the reduction of manual processes will free up more time to focus on delivering quality customer experiences.
Due to the impact of the cyber incident, and the need to get back up and running as quickly as possible, we are releasing the new system in phases. The first phase involves most of our core member servicing processes (including claims) with other functionality such as the member portal available in future releases.
While we still have work to do, the launch of the first phase of our new policy admin system is a critical step to returning to the high level of customer service that you expect of us as New Zealand’s best little health insurer.
Cyber Incident Frequently Asked Questions
FAQs around what happened, our response and support for our customers
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