Ask a GP
If you just have a quick question, you can ask a GP using UniMed Wellbeing, powered by Teladoc Health.
About this service
If you have a basic question about your health, you can ask online and a New Zealand-based GP will provide you with a personal answer within 24 hours, free of charge.
Simply submit your questions via UniMed Wellbeing and one of the carefully selected New Zealand general practitioners will provide a personal answer within 24 hours. It’s an easy and confidential way to get more information or to determine your medical next step.
Independent and confidential
The Ask a GP service is powered by Teladoc Health which means that this service is independent and confidential. We will never see any of your communication with or results from your Ask a GP session unless you choose to send it to us.
When to use this service
Ask a GP is for simple questions about your health.
If you are experiencing a medical emergency and need urgent attention, please call 111.
Who is eligible
Ask a GP and other UniMed Wellbeing services are available to all Accuro policyholders who hold a Hospital and Surgical plan.* There is no additional cost involved to use this service and you can access it as many times as you like.
How to register
- Go to the "UniMed Wellbeing" portal, powered by Teladoc Health, and register or log in.
(Note: If you have used this service before, you will need to reset your password.) - Select “Ask a GP” from the service options.
- Submit your question through the portal. A GP will reply by email, usually within 1 business day.
- Have a follow-up question? Submit it in the portal again – often the same GP will respond.
- Ask as often as you need – there’s no limit to the number of questions.
Ask a GP is for non-urgent queries only and does not replace urgent or emergency care.
*Hospital and Surgical plans are by default on the following Accuro products: SmartCare, SmartCare+, StaffCare, StaffCare+, KidSmart, SmartStay, Major Medical Plan, Real Value Plan.
Active Benefits
Active benefits are about providing our members with access to benefits, resources and services that support them and their family's health and wellbeing.
As Accuro is becoming UniMed, some of these pages will re-direct to the UniMed website.
