Following the Prime Minister's update on 23 March 2020, we will be working remotely from 24 March 2020. During this time, our services will continue as normally as possible.
We will use this page as a central source for all of our updates so please check back regularly.
While we are under alert Level 4, most elective surgeries are on hold in both the public and private health system. If you are considering an operation or have questions about your treatment plan, you can use this opportunity to get a second opinion from one of the world's leading experts, for free. Best Doctors is available to all those with a Hospital and Surgical plan.
Find out more about Best Doctors here.
Our Best Doctor’s service also includes an entirely free virtual medical service. You can use this service from your home to ask a GP online a medical question, review a health condition or ask an expert any health related questions that you might have. Best Doctors is available on Accuro Hospital and Surgical plans.
Find out more about Best Doctors here.
There is a lot of pressure on people right now. Under our Specialist plan, you have access to the Mental Health Navigator. This is a free virtual service that you can access from your home. You can add this plan by sending this form to firstname.lastname@example.org. Available on Accuro Specialist plans.
Find out more about the Mental Health Navigator here.
The free Accuro Health Hub is an online platform full of information, advice and activities designed to support and improve your health and wellbeing. It’s available for all Accuro members and their families.
Register for Health Hub here.
Our priority is to ensure that we can still provide our members with the services that you need, regardless of where our staff are located.
You can however, help us to keep things moving quickly and efficiently by doing the following things:
Please note that during this time we are unable to send physical mail. This includes bowel screening kits. As much as possible, we will send documents by email. Where this is not possible, we will send correspondence once we are able to return to the office.
We are still able to receive mail.
Covid-19 is being managed through the public health care system and New Zealand citizens, residents or visitors are all eligible for free treatment. You are not however able to claim for treatment or conditions arising from Covid-19 under an Accuro health insurance policy.
New Zealand has moved to Level 4 alert which means that a major re-prioritisation of our health services, both public and private, is taking place. Many elective surgeries have been postponed. If yours is one of them, please see below for what you can do.
At Accuro, your pre-approval is valid for six months from the date of issue. As long as your surgery is rescheduled within this period, you do not need to apply again. If it moves outside of the six-month period, let us know and we can re-assess.
The same benefits for a GP or Specialist consultation still apply to you regardless of whether that consultation is in person, by video call or by phone. Please be aware that the policy terms and exclusions will still apply, just as they would with a face-to-face consultation.
The Accuro team is still working so claims submitted before the lockdown will continue to be processed over this period.
We understand that now is an uncertain time. If you need a break from paying your premiums, you can suspend your policy for up to six months. During the suspension period, you will not be able to claim but you will also not need to pay your premiums. The benefit of suspending your policy is that when you are ready to resume cover, you will not need to repeat the underwriting process. You will also maintain any pre-existing conditions for which you were covered.
While suspending a policy means that a member will not be able to claim during that period, it does mean that they will be able to retain their existing cover and loyalty benefits. Additionally, they will not be required to pay any premiums.
If members choose to cancel their insurance, a new application will require full underwriting. They may lose any pre-existing conditions for which they had cover and time bound exclusions will reset. They will also lose any loyalty benefits for which they were eligible. Additionally, should any new condition develop over the period that they did not hold a policy, these may also be excluded on a new policy.
More details around suspension can be found in the relevant policy document or contact your Accuro Business Development Manager directly to discuss suspension options.
Simply get in touch with us by phone or email (email@example.com) and let us know that you would like to suspend your policy due to the covid-19 situation and for how long.
Accuro cares about you and your family's health and wellbeing - and that’s why we are excited to introduce you to the new Accuro Health Hub.
"Right from the start, Best Doctors met my expectations. I wouldn’t change a thing, they provide an excellent service.”