2021 Policy Documents

From 1 September 2021, our new policy enhancements will be available on our plans. These changes will apply on the anniversary date of your policy with Accuro. For example, if the anniversary date of your policy is on 1 February 2022, the enhancements will not be applicable to your policy until 1 February 2022.

To see 2020 and legacy product policy documents, please log into the member portal.

Personal Health Insurance

SmartCare+ Policy Document

SmartCare Policy Document

SmartStay Policy Document

KidSmart Policy Document

Day to Day Policy Document

Business Health Insurance

StaffCare+ Policy Document

StaffCare Policy Document

StaffStay Policy Document

Product Cards

Product cards are a one page summary of a policy. You can find the product cards for our policies below.

Personal Health Insurance

Day to Day Product Card

KidSmart Product Card

SmartCare+ Product Card

SmartStay Product Card

SmartCare Product Card

Business Health Insurance

StaffCare+ Product Card

StaffCare Product Card

Forms

Application forms

Main application form (editable)

Main application form (print)

Making changes form (personal)

Add Specialist Plan (editable)

KidSmart application form

KidSmart application (children under 6 months old)

Day to day application (existing members)

Day to day application (new members)

Making changes form (business)

Payment method form

Claims and Medical

Pre-approval form

Claim form

Medical report form

Declaration of health

Prophylactic surgery eligibility criteria