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2022 Cyber Incident

Accuro’s external IT infrastructure provider (Mercury IT) was impacted by a cyber-incident in late November 2022 that prevented access to a number of our core systems. Find out more on this page.

Our member portal is currently unavailable due to this event.

Update to Accuro Premium Payments

We are now able to resume collecting premiums.

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Customer Updates

Updates for Accuro Customers

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Protecting yourself from scams

If you are concerned about your data, here is some advice to protect yourself online as well as support that is available to you.

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Cyber Incident Frequently Asked Questions

FAQs around what happened, our response and support for our customers

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Service Related Frequently Asked Questions

FAQs around cover, claims and payments

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Media Statements

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Accuro is a brand owned, operated and underwritten by Union Medical Benefits Society Limited (UniMed).

UniMed holds a Class 3 Financial Advice Provider License issued by the Financial Markets Authority. You can view UniMed's financial services registration details online, here: Financial Service Providers Register

This licence is subject to the standard conditions for full advice provider licences.

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