Update on claim processing

We are currently processing hospital and surgical claims received on 10 April 2024.
We are processing primary claims (e.g. GP or dentist visits) received on 10 April 2024.

If you submitted your claim after these dates, please do not follow up as this will further delay processing as we divert resource to respond to these queries.

Pre-approvals are being turned around within 2 days of receipt.