We are currently processing hospital and surgical claims received on 21 November 2023.
We are processing primary claims (e.g. GP or dentist visits) received on 21 November 2023.
If you submitted your claim after these dates, please do not follow up as this will further delay processing as we divert resource to respond to these queries.
Pre-approvals are being turned around within one day of receipt.
Cyber Incident Frequently Asked Questions
FAQs around what happened, our response and support for our customers