What our Members say about Us | Accuro NZ

Kathi’s story

Kathi Craig is an Accuro member. Ten years ago, she faced a medical condition that threatened both her career as an operatic soprano singer and her life. Kathi tells us about her experience with Accuro and how health insurance enabled her to have the surgery she needed promptly and with the surgeon of her choice.

At Accuro, we’ve been protecting the health of New Zealanders for almost 40 years. You can choose to protect your health with people who truly understand health insurance.

Here’s what some of our members say about us:

"I am very grateful for the efficient, friendly support I've had from you and all the other Accuro staff I've dealt with during my recent health problems. It has made a huge difference to what has been a very difficult time for me."

M McTavish, Wellington

"Thank you for your quick consideration and processing of my prior approval application. It was so much appreciated and lessened the stress of the situation considerably." 

K Barnett-Dreadon, Ruawai

"I would like to take this opportunity to record my and Annie's sincere thanks and appreciation for all your help and assistance through what has been a traumatic time for our entire family. I will have no hesitation in recommending Accuro Health to any of our friends and colleagues."

J Price, Napier

"So easy to speak to, all questions answered fully, information always delivered kindly, good or bad. Thank you."

J Roberts, Hamilton

"I recently assisted my mother-in-law with a claim. She was quite stressed and had forgotten to arrange a pre-approval for surgery, so I phoned Accuro the day before her operation and they simplified the whole process. The service we received was absolutely fantastic."

B Dahn

"Words cannot express how happy I am with the wonderful customer service we have received since I joined about six years ago. Whether I am phoning about a claim, for a pre-approval number, or any other member enquiry, I have always experienced the most efficient, friendly service. The best part is that one feels they know you personally, by name, and one does not feel like 'just another policy number'! This is the best customer service I have ever experienced, and I would like to thank your wonderful team, who do such fantastic work for a company they can be proud of."          

J Gilbert & B Dash, Auckland

"I have had recent surgery and was absolutely amazed with the quick turn around and empathy of the staff. I have recommended to all my friends and colleagues to join the Society and I plan on staying with them for a number of years to come. They made my experience stress free and a pleasure to deal with."

M Leonard, Wellington

"As a parent, I am very grateful for the service and peace of mind your organisation has provided me in the past and present. I strongly recommend everyone joins up - it's great to have the reassurance that you and your family members will be able to get the care when you need it."

L Matthews, Wellington

"My husband had a planned knee joint replacement and an unplanned operation for prostate cancer a few months ago, and to have the financial concerns taken care of so efficiently was a wonderful relief. We wish to thank all the staff of HSWS for their fantastic customer service and especially to Jacinta who went the extra mile for us by fast-tracking approval. We have no hesitation in recommending HSWS to all our colleagues."

M Bellingham, Auckland

"I've found life has a way of happening to you, regardless of whether you're ready for it or not. So when a quadruple bypass and latterly a subtalar joint fusion came along, I was pleased I had health insurance in place and finance wasn't a worry. The helpfulness and knowledge of the HSWS staff I dealt with was just what I needed during those stressful episodes, and I express my thanks to them. They eased the way so well."

A Rundle, Wellington

"I was recently admitted to hospital for a pelvic and femoral angioplasty, which led on to a femoral popliteal bypass. After seeing the surgeon, there was less than a week to finalise details with the Society before surgery. The Society staff were so kind and helpful and did everything they could to relieve my anxiety, even faxing a case number to the hospital as there wasn't enough time to write to me. I can't speak highly enough of the experience I have had from these professional people."

A Weston, Wellington