Get in touch 

 

Phone

0800 ACCURO (0800 222 876)

+64 4 473 6185 (from overseas)

 

Fax

04 473 6187

 

Email

info@accuro.co.nz (general enquiries)

claims@accuro.co.nz (claims)

Location

 

Physical

Ranchhod Tower

Level 10

102-112 Lambton Quay

Wellington 6011

 

Postal

PO Box 10075

Wellington 6143

Feedback and enquiries

Let us know how we’re doing and how we can help you.

Use our feedback and enquiries form to get in touch.

How to make a complaint

We have a four step process to resolving any issues you have.

  1. Call 0800 222 876 to speak with one of our membership specialists.

  2. Put your concerns in writing or speak with a team leader or manager if you don’t feel they’ve been resolved. We’ll acknowledge we’ve received your complaint, investigate and inform you of the outcome within 10 working days.

  3. Write to our CEO, Geoff Annals if you feel your concerns still haven’t been resolved. Your complaint will be acknowledged within five working days from when we receive it. We’ll investigate and get back to you within 10 working days with an outcome.

    Location

    Geoff Annals
    Chief Executive Accuro
    PO Box 10075
    Wellington 6143

  4. Take your complaint to Insurance & Financial Services Ombudsman (IFSO). We provide you with a letter that gives you the option of having your complaint considered by the IFSO. For this to happen, you must have completed the first three steps. You must also contact the IFSO office no later than two months from the date you receive our letter.