How you make a claim depends on how much your claim is likely to be.

Less than $1,000...

No pre-approval is needed if your treatment does not involve hospitalisation, day stay or in-patient care.  However please consult your current schedule of benefits along with our general terms and conditions to ensure the treatment or procedure you're having is covered by us.  

To make a claim under $1,000 please fill in a claim form and post it to us along with your original receipts (sorry we don't take photocopies).

$1,000 or more...

We need to pre-approve the claim before any treatment or procedure. You will need to:

1. Fill in a pre-approval form (estimated costs connected with your required treatment will be required)
2. Ask your referring doctor or dentist to fill in a medical report
3. Send or fax to us, your pre approval form, medical report and GP referral letter.

It takes a minimum of five working days for us to fully assess your claim, so it's really important to get all required information to us as soon as you can.

Once the assessment of your treatment or procedure has been completed, we will contact you in writing.