Always get medical reports

If you know there is a chance you might be referred for further medical investigations while at your GP consultation, ask for a copy of your medical report to take away with you. This way, you don’t have to pay for a second appointment.

Make sure you’re up to date with payments

We can’t accept a pre-approval or pay a claim if your membership is in arrears, so make sure you are up to date with payments. If you are having trouble with payments, contact our membership team to see if we can help.

What happens if my claim is declined?

If a pre-approval or claim is declined, a letter will be sent directly to you explaining why it wasn’t approved. All declines can be reviewed, see our complaints procedure for more information. 

Surgery checklist

There’s a lot to do and think about when you need surgery or diagnostic testing – from sorting out things at work to making arrangements for children and pets. Chances are, you’ll have plenty of questions too. Here we’ve listed some of the things you might like to ask the health professionals looking after you. You can download a copy here.